| Name
|
Description
|
|---|
| DIALING RULES
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| Number to dial to access an outside line
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Use this field specify the number required to access an outside line. In North America, this is usually set to 9. In Europe, it is usually set to 0. For example, if you are in North America, you must enter the number as 9 to access outside line.
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| Your Country Code
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Use this field to specify the country code of your Communication Manager. For example, type 1 for North America, 44 for Great Britain, 61 for Australia.
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| Local Calling Area Codes
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Use this field to enter the area codes in the local calling area of the location of Communication Manager. If there is more than one, enter them in a comma separated list with no spaces. For example, type 720,721.
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| Number to dial for long distance calls
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Use this field to specify the access code that is required by the public network for making long distance telephone calls. For example, type 1 for North America.
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| Number to dial for international calls
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Use this field to specify the code that is required by the public switched network where Communication Manager is located to dial an international telephone call. For example, in North America, type 011.
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| Extension Length for internal extension calls
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Use this field to specify the length of the number to dial for internal extension calls. For example, if an internal extension consist of five digits, enter 5.
When you assign the length of the internal extension number, Avaya one-X Agent treats the dialed number consisting of the specified number of digits as an internal extension.  Note Communication Manager may have multiple length extension numbers, for example, if your company supports internal extensions comprising of three-digit, five-digit, and seven-digit extensions, enter 3,5,7. You must use a comma to separate the values.
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| Length of national phone numbers ( including City/Area code)
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Use this field to specify the length of a national long distance telephone number for the location where Communication Manager is located. This includes any area code and/or city code. For example, type 10 for North America. Note Some countries support variable national phone numbers. You can enter each of the valid telephone number as a comma-separated list. For example, you can type variable national phone numbers for countries that support multiple lengths as 10,11,12.
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| Include area/city code when making a local call
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Use this option specifies if the area code must be included in local telephone calls. You can check this option only when you have single area code entered in the Local Calling Area field.
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| Add long distance prefix on local calls
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Use this option to add the code as defined in the Number to dial for long distance calls field to the front of a Local Calling Area.
Note You can select this option either when you have single Local Area Calling code and you have selected the option to include Local Area Calling code or when you have multiple area codes in the Local Calling Area field and the option to include local area code is unchecked, since it is available in the Dial string so that you need not have to select it, again.
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| Display confirmation window before dialing a number
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This specifies whether a confirmation window with the actual number to be sent to Communication Manager before the call is attempted.
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| Time Period of Pause (Comma) in dialing (in seconds)
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Use this option to specify the period for each comma character in the dialing field before dialing the next digit. By default, this field is set to 2 seconds.
Note When a call is being dialed, the call controls of Avaya one-X Agent are disabled until the number can be dialed completely, including any pause or authorization code
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| AUTHORIZATION AND CARRIER CODE
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| Enable authorization code
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Use this option to activate automatic dialing of authorization codes.
Use this option to activate automatic dialing of authorization codes at the user desktop.
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| Authorization Code
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Use this field to specify an authorization code number.
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| Send authorization\carrier code
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Use this option to define the call types that the application must append to make external calls. Select On local calls to make local calls using authorization code.
Select On national long distance calls to make national long distance calls using authorization code.
Select On international long distance calls to make international calls using authorization code.
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